Contact Welling Support

Welling Support & Help Center

Welcome to the Welling Support Center. We are dedicated to making your calorie tracking and AI coaching journey as smooth as possible. Below, find quick solutions to common account, billing, and technical questions, or reach out to our team directly.

Quick Solutions & FAQs

• How do I cancel or change my subscription?

  All subscriptions and payments are securely processed and managed by Apple. To change or end your plan, open your iPhone Settings > Tap your name/Apple ID > Subscriptions > Welling.

• Can I change my account email address?

  Currently, user emails cannot be updated manually from inside the app. Please email our support team directly with your request, and we will update your profile for you.

• How do I permanently delete my account?

  If you wish to remove your data, navigate to Account > Delete Account within the Welling app. Please note that this action is permanent and completely deletes your tracking history.

• Why are my AI calorie estimations different than expected?

  If your meal calculations seem off, simply message your AI coach in the chat with extra context (e.g., specific ingredients, portion size) to refine the estimate.

Contact Our Team

Can't find what you need? Our human support team is ready to help with bugs, feature requests, or billing issues.

• Email Us: support@welling.ai
• Response Time: We typically respond to all inquiries within 24 hours.